Business Airport International
  • News
    • Accreditation
    • Aircraft
    • Airports
    • Charter
    • Construction
    • FBOs
    • Fuel
    • IT & Software
    • MRO
    • Partnerships
    • Passenger Experience
    • Sustainability
    • Technology
  • Features
  • Online Magazines
    • March / April 2025
    • Dec 2024 / Jan 2025
    • October 2024
    • July 2024
    • March / April 2024
    • Dec 2023 / Jan 2024
    • September / October 2023
    • Archive Issues
    • Subscribe Free!
  • Opinion
  • Videos
  • Supplier Spotlight
  • Surveys
  • Jobs
    • Browse Industry Jobs
    • Post a Job – It’s FREE!
    • Manage Jobs (Employers)
  • Events
LinkedIn YouTube X (Twitter)
LinkedIn YouTube
Subscribe to Magazine Subscribe to Email Newsletter Media Pack
Business Airport International
  • News
      • Accreditation
      • Aircraft
      • Airports
      • Charter
      • Construction
      • FBOs
      • Fuel
      • IT & Software
      • MRO
      • Partnerships
      • Passenger Experience
      • Sustainability
      • Technology
  • Features
  • Online Magazines
    1. March / April 2025
    2. Dec 2024 / Jan 2025
    3. October 2024
    4. July 2024
    5. March / April 2024
    6. Dec 2023 / Jan 2024
    7. September / October 2023
    8. July 2023
    9. Archive Issues
    10. Subscribe Free!
    Featured
    2nd April 2025

    In this Issue – March / April

    Online Magazines By Paige Smith
    Recent

    In this Issue – March / April

    2nd April 2025

    In this Issue – December / January 2025

    19th December 2024

    In this Issue – October 2024

    10th October 2024
  • Opinion
  • Videos
  • Suppliers
    • Supplier Spotlight
    • Press Releases
  • Surveys
  • Jobs
    • Browse Industry Jobs
    • Post a Job – It’s FREE!
    • Manage Jobs (Employers)
  • Events
LinkedIn YouTube
Business Airport International
Features

Meet the manager: Wendy McConaughey, Luxivair SBD

Web TeamBy Web Team20th September 20233 Mins Read
Share LinkedIn Twitter Facebook Email
Luxivair SBD’s FBO manager discusses how she started and how she stays ahead in business aviation
Luxivair SBD’s FBO manager discusses how she started and how she stays ahead in business aviation

Luxivair SBD’s FBO manager discusses how she started and how she stays ahead in business aviation.

What was the career path to your role?

I went to work at the Chino Airport, California as a receptionist for a flight school a little over 32 years ago.

A year later I was hired by the only FBO on the field. At that age I could not keep still, and I was intrigued by business. This made me want to learn every aspect of the FBO.

I made it a point to work in every department, ordering parts, updating Jeppesens, cleaning aircraft, writing logbook entries and running the first self-serve station on the field. I loved the fast pace and interacting with the customers.

I oversaw customer service, then accounting, and then began running the FBO. I would go to different airports and see how other FBOs worked, then bring that knowledge back to ours. I would learn from anyone who would take the time to teach. When I was hired as the FBO manager at Luxivair SBD I knew I had found home. I love it here.

What are the best and least favorable parts of your job?

The best is the customer service. I enjoy making people happy and taking that extra step to impress our customers. The least is the upkeep of a big and fast FBO. With something this big and beautiful, it takes a lot of work and time. With all the equipment comes a lot of maintenance.

Can you describe a typical day?

Each day is different. I like to check in with each department and stay up to date on what is happening.
We move quite a bit of fuel here so my first focus is to see if all is good and topped off. I always take some time out to visit with customers in the lobby. It is important to get feedback on our service.

What has been the proudest achievement in your career so far?

The day I realized I had built a supportive, knowledgeable and amazing team here. I enjoy teaching new employees how they can succeed at Luxivair SBD. Another achievement I’m proud of is when we sold over 20 million gallons in a single year.

What is the most significant trend currently affecting business aviation?

Automation and technology. I started when writing a fuel ticket and spreadsheets were the way of the world. Now we have so many new ways to make our work easier. For example, meters on the refuelers talk to our software, and fuelers have phone devices that work with trucks and software.

What advice would you give someone interested in a business aviation career?

You need to put in the work and start at the bottom. Learn every aspect of the business. I’m still learning.

What does the future hold for Luxivair?

I see a great future for Luxivair SBD. This place is on the up. With continuing passenger service at the airport, scheduled cargo service and the growth in general aviation in this area I see nothing but good things.

Share. Twitter LinkedIn Facebook Email
Previous ArticleGulfstream opens new paint hangar
Next Article Textron Aviation and NetJets sign record-breaking fleet agreement
Web Team

Related Posts

Unpacking the challenges operators face in navigating tax rules
Features

A look at the complexities of business aviation taxation and regulatory compliance

13th May 20259 Mins Read
Features

A look at Malaysia’s emergence as a business aviation hub in the Asia Pacific region

2nd May 20258 Mins Read
Features

How IS-BAH IS transforming ground operations

29th April 20259 Mins Read
Latest Posts

EBACE 2025: David Buritica, Signature Aviation

22nd May 2025
BBGA is the first European national association to join the advocacy initiative

BBGA joins CLIMBING. FAST.

22nd May 2025
Jet Aviation has completed a full renovation of its FBO in Rotterdam, the Netherlands

Jet Aviation completes renovation of Rotterdam FBO

22nd May 2025
Partner Content
Johanna Echeto, general manager, LZU

Q&A: Johanna Echeto, general manager, Sheltair, Gwinnett County Airport

29th April 2025
Supplier Spotlights
Our Social Channels
  • YouTube
  • LinkedIn
Getting in Touch
  • Subscribe to Magazine
  • Meet the Writers
  • Contact Us
  • Media Pack
Related Topics
  • Aircraft Interiors
  • Air Traffic Technology
  • Aerospace Testing
  • Business Jet Interiors
FREE WEEKLY NEWS EMAIL!

Get the 'best of the week' from this website direct to your inbox every Tuesday


© 2023 Mark Allen Group Ltd | All Rights Reserved
  • Cookie Policy
  • Privacy Policy
  • Terms & Conditions

Type above and press Enter to search. Press Esc to cancel.