Duncan Aviation’s FBO facility in Lincoln, Nebraska, has gained IS-BAH Stage I accreditation, becoming the first large MRO to achieve the certification, according to FBO services manager Troy Hyberger.
“Duncan Aviation has always been serious about safety and customer care in all aspects of its aircraft service. The rigorous standards established through the IS-BAH program set a high bar for the industry. With more than 60 years of experience, Duncan Aviation was already meeting the majority of those standards,” Hyberger added.
“To earn the accreditation, we took all of our tribal knowledge and turned it into official, written policies that can be tracked and measured. Customers who look for the IS-BAH rating will also know what to expect when they utilize our services.”
Duncan Aviation’s line service amenities include office space, conference rooms, a pilot lounge, advanced weather planning, and café service. Customers can also receive de-ice/pre-heat, GPU starts with fuel, baggage handling, on-site rental cars/courtesy cars, on-site fitness facilities, corporate hotel rates, Quick Turn service, and NATA Safety 1st Certified Representatives.
“As a large MRO provider, attaining IS-BAH certification is a little different for us,” explained Hyberger. “For example, we often tow aircraft in atypical configurations, like with the tail removed or no interior in place. Best practice policies for all of the variants are documented, tracked and consistently applied.”
FBO team leader/FBO safety officer Bob Cornett and line service rep Sean Jensen led the effort. They leaned on Duncan Aviation team members throughout the facility, including experts in the areas of quality, flight, safety, environmental, security, and many others. Cornett also attended a safety leader training course at Wyvern, a business aviation audit company.
Duncan Aviation also offers line services at its facilities in Battle Creek and Kalamazoo, Michigan. IS-BAH accreditation at those locations has begun and is expected by the end of the year.
In addition, as Duncan Aviation’s Provo, Utah, location is expanded, the facility will begin offering line services. The line team there will use the same processes and procedures as the rest of the enterprise and the facility is expected to receive accreditation within its first year of operation.