FBO-chain Million Air announced the winner of its FBO of the year at NBAA-BACE 2019 as Syracuse – for its commitment to the brand’s standards in terms of appearance, service, training, safety and fueling standards.
Million Air Syracuse is a full-service FBO at Syracuse Hancock International Airport and a the main entrance into central New York for visitors.
Although only being open since April 2018, Million Air’s facility and operation has translated into a first impression of renewal, growth and optimism for the region.
Overall the Million Air footprint is approximately 43,000 square foot, with 11,000 square foot FBO facility along with a 28,000 square foot hangar.
“We have some tremendous owners and operators in the Million Air network, so it is a real honor to be awarded the FBO of the year,” said Scott Freeman, Million Air Syracuse owner.
“To be considered one of the top FBOs amongst our peer group is something we are very proud of. Winning this award, in only our first full year of operations at Million Air Syracuse, is a testament to our general manager, Tommy Kimmes, and the rest of his team in Syracuse. We have provided Tommy and his team with the facilities, equipment and other tools to be successful, but success isn’t guaranteed without great leadership, culture and work ethic from all involved. I’m very proud of the entire Million Air Syracuse team.”
The vetting process was rigorous and included a review of key metrics. The program measurements are based on quality standards, such as facility image and staff training; safety standards; regulatory standards; and customer satisfaction.
Each FBO and their employees must be able to demonstrate how they are living the Million Air brand by following the culture, standards and programs. The FBO that demonstrates the highest level of achievement receives the award.
The FBO will receive a 7ft, chrome plated propeller award personalized with each year’s winners. The trophy will be displayed in the FBO lobby for one year before it travels to the next winning location.