Universal Aviation has completed the renovation of its FBO at Shannon Airport in Ireland. The facility now includes a renovated VIP departures lounge as well as all new crew and operations offices.
“Our focus is always firmly on our customer and leaving them with a memorable experience on the ground,” said Derek Collins, general manager, Universal Aviation Ireland – Shannon. “We have listened carefully to our clients’ feedback, and we’re proud that we have enhanced our FBO with the features and amenities they requested.”
Traffic at the FBO continues to grow and Universal Aviation has worked closely with Shannon Airport to promote the airport’s value-added services, such as US Customs and Border Protection pre-clearance.
According to Neil Pakey, chief executive officer, Shannon Airport, Shannon’s US pre-clearance facility is the only one of its type in either Europe or the Gulf region and offers business jet operators the opportunity to pre-clear customs and immigration to the USA and proceed directly to their destination within the country.
“Universal Aviation is a key partner in the development of our Centre of Excellence for Business Aviation,” said Pakey. “Universal’s new lounge is a high-quality and timely addition to the services available at the airport, and we credit Universal Aviation for investing in this way. We look forward to continuing to work successfully with Universal Aviation in the years to come as we jointly develop more business aviation activity at Shannon.”
“Shannon is known for being an excellent tech stop, but it is also an increasingly popular destination,” said Sean Raftery, managing director Universal Aviation, UK and Ireland. “This renovation is just the latest in our ongoing commitment and investment to enhancing our clients’ experience at strategically important locations throughout Europe and the world – whether through full ground handling facilities or highly customized supervisory services.”
July 29, 2015
Top (L-R): Sean Raftery, managing director Universal Aviation UK and Ireland; Neil Pakey, CEO Shannon Group; Rose Hynes, chairman Shannon Group; Derek Collins, general manager, Universal Aviation Ireland – Shannon; Craig Middleton, regional director, Europe, Middle East, Africa, Universal Aviation.