Pentastar Aviation has launched a new loyalty program for its MRO customers. The program, set to launch at the National Business Aviation Association Convention & Exhibition (NBAA-BACE), requires no special enrolment and rewards customers for having their maintenance work completed at Pentastar.
Customer enrolment in the program will be automatic after completion of their first maintenance, avionics or interior work and rewards will be credited to their account following each additional work project.
Rewards are then accrued throughout the year and will be dispersed to the primary point of contact – unless otherwise specified within the maintenance quote – on or around January 30 of the following year.
The rewards will be distributed in the form of a SuperCertificate, which can be redeemed online for individual gift cards from hundreds of stores, restaurants and more. The program is scheduled to begin January 1 and run through to December 31, 2019.
Tracy Neil, director of marketing at Pentastar Aviation, said, “We truly value our customers and this program is designed to show our appreciation. Our customers have a lot of choices for MRO services, and are continually looking for a comprehensive provider they can trust, who delivers personalized service and minimizes downtime, which Pentastar has been doing for over 50 years.
“We created this loyalty program as an additional benefit for choosing Pentastar as the place to go for MRO. Since our interiors studio, maintenance, and avionics are located under the same roof, we can offer rewards on the entire work.”