Icelandair Ground Services signs up to Web Manuals


Icelandair Ground Services has announced a partnership with Swedish digital document company, Web Manuals, to digitize its operations manuals.

Icelandair Ground Services will initially be using Web Manuals’ authoring tool to provide a standardized digital design for layouts, fonts and tables in its operating manuals across its body of handling services, which includes catering, flight planning and private aircraft. A distribution process will also be included to ensure employees receive the new manuals promptly, allowing for access using the Web Manuals Reader app for iPad and Windows devices.

Andri Stefánsson, director security and quality, Icelandair Ground Services, said, “We have recently started the implementation phase and are undergoing a test run. It’s been a great process so far and we’re thrilled with all the support we’re receiving.”

Icelandair Ground Services is part of the wider Icelandair Group and has been providing handling services at Keflavik International Airport, Iceland, for more than 50 years.

The partnership is the first time that Web Manuals has worked in the ground services market. Martin Lidgard, founder and CEO of Web Manuals, said, “We now work with more than 100 customers worldwide to digitize their operations manuals, so it’s only natural that we move into new sectors of the aviation industry.

“Our Web Manuals application can cater for aviation companies on the ground, and this is a huge opportunity for us to reach out to a new area of the market and continue our rapid growth.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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