Left: Jonathan Howells (second from right) with the ACE FBO team
Universal Aviation has launched a global certification program designed to recognize and distinguish ground handlers around the world that meet the network’s stringent standards for safety, regulatory compliance and customer service.
“The Universal Aviation Certified program is designed to be an extension of our global ground support network and global community and will only be offered to the very best of our preferred ground handling partners, which have demonstrated that they share our core values and commitment to exceeding our clients’ expectations on the ground,” said Jonathan Howells, senior vice president, international, Universal.
“When our clients operate to a Universal Aviation Certified location, even in remote locales, they can have confidence that they will receive the same level of service and commitment that they would at a Universal Aviation location.”
As a Universal Aviation Certified member, locations will adhere to all Universal Aviation ground handling safety, customer service and regulatory compliance standards – including compliance with international law such as the Foreign and Corrupt Practices Act (FCPA) and UK Bribery Act. Adherence to these standards will be managed via recurrent training and regular audits.
Universal Aviation Certified members will benefit by being the primary handler on the field for receiving traffic from Universal and its clients. Members will display Universal Aviation Certified branding and signage at their locations, and will still maintain their own independent brand identities.
There are currently five ground handlers who have signed agreements to be among the first Universal Aviation Certified locations in the network:
• ACE FBO – Iceland
• Aerohandlers – Malaysia
• German Aviation Services – Germany
• QAS Israel – Israel
• FBO Aviasur – Chile
“We’re excited to strengthen our relationship with these new Universal Aviation Certified members, and look forward to working with them to continue to support our clients’ critical missions,” said Howells.
January 25, 2016