General aviation associations unveil recommended best business practices

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Six major aviation associations have released the ‘Know Before You Go’ list of best business practices. The joint release lays out a series of communications best practices, including publishing an online list of potential prices, fees and other charges that pilots may expect when landing at an airport.

The associations linked to the release are NBAA, AOPA, EAA, GAMA, Helicopter Association International and NATA.

The joint release calls on FBOs to ‘move expeditiously to implement these practices’, but recognizes that certain providers face unique challenges and may need time to implement the new best practices.
It also recommends customers contact FBOs directly, so that operators can ask questions, know and evaluate their options, and make informed decisions.

According to the joint release, “With this declaration, we remain committed to promoting the widespread adoption of these best practices, which will strengthen the flight experience and general aviation overall.”

In full, the best practices are:

1. Best communications practices FBOs will provide all general aviation and corporate-configured aircraft types in routine personal or business use a description of available services and a listing of current applicable retail fuel prices, fees and charges. This includes FBO fees and charges for services, pre-planned special events, infrastructure, facility, ramp, parking, handling and security, as well as airport pass-through fees.

2. A best communications practices FBO will make current applicable retail charges and fees, and what they are for, accessible to aircraft operators online in a user-friendly manner and with sufficient clarity that a pilot operating a general aviation or corporate-configured aircraft type in routine personal or business use can make an informed decision. This online information should have as one focus eliminating any misunderstanding or miscommunication on fees and charges related to the products or services FBOs provide.

3. FBOs should move expeditiously to implement these practices. Some FBOs may require greater flexibility and, depending on their individual circumstances, may need more time to develop online display capabilities or develop appropriate alternatives.

4. Best communications practices FBOs will invite and encourage customers to contact them prior to visiting so that customers can ask questions, know and evaluate their options, and make informed decisions.

Ed Bolen, NBAA president and CEO, commented, “Our nation’s general aviation community depends on active pilots and the important services provided by FBOs all across the nation. With this document, we recognize this synergistic relationship as we work together toward the shared goals of collaboration, transparency and growth.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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